Privacy Policy
1. Introduction
M.H Dealer Services (“we”, “us”, “our”) provides automation services through the website.
We are a private‑sector organization operating in Ontario, Canada and are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and to Ontario’s own privacy legislation that has been found “substantially similar” to PIPEDA [7]. This policy explains how we collect, use, disclose, store and protect the personal information of our users (“you”, “your”).
2. Information We Collect
Type of information and How we obtain it
ExamplePersonal identifiers (name, email, phone, business address)Account registration, contact forms, quotation requests “John Doe”, “[email protected]”
Technical data (IP address, browser type, OS, device ID)Automatic collection via server logs & cookies203.0.113.45
Usage data (pages visited, features used, timestamps)Analytics tools and internal logs “Automated workflow created on 10 May 2025”
Financial data (billing address, payment details)Payment gateway (e.g., Stripe, PayPal) – we never store full card numbers “Invoice #12345 – $199.00”
Communications (support tickets, survey responses)Email, chat, support portal “Issue: Bot fails on X step”
We only collect the information necessary to provide, improve and bill for our automation services, in line with the PIPEDA “fair‑information principles” of limiting collection and purpose [6].
3. How We Use Your Information
Provide services – create, run and maintain automation workflows.
Billing & administration – generate invoices, process payments, send receipts.
Customer support – respond to inquiries, troubleshoot, fulfil service requests.
Improve the Site – analyze usage patterns, test new features, conduct performance monitoring.
Legal compliance – retain records for tax, accounting and regulatory obligations.
We will not use your personal information for any purpose other than those listed without obtaining your additional consent.
4. Disclosure to Third Parties
We may share your information with:
Service providers (cloud hosting, email delivery, analytics - )Operate the Site or provide support services - Contractual commitments to protect data
Payment processors (Stripe, PayPal) - Process payments - PCI‑DSS compliance; we never store full card details
Legal authorities (if required by law) - Comply with subpoenas, court orders, or statutory duties - Limited to the minimal data required
All third‑party transfers are subject to contractual clauses that require them to handle data in accordance with PIPEDA.
5. Cookies & Tracking Technologies
Our Site uses session cookies and persistent cookies to:
Remember your login state.
Track analytics (e.g., Google Analytics) to understand how the Site is used.
You may disable cookies through your browser settings; however, some Site features may no longer function correctly.
6. Security Measures
We protect personal information by:
Using TLS/SSL encryption for data in transit.
Storing data on encrypted, access‑controlled servers hosted in Canada (or other jurisdictions with comparable protection).
Implementing role‑based access and regular security audits.
While we strive to protect your data, no transmission over the Internet can be guaranteed 100 % secure.
7. Your Rights
Under PIPEDA you have the right to:
Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Withdraw consent for future collection, use or disclosure (where feasible).
Complain to the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not complied with the law.
To exercise any of these rights, contact us at [email protected] with a clear description of your request.
8. Transfers Outside Canada
If a third‑party service processes data outside Canada, we ensure it provides a level of protection comparable to PIPEDA (e.g., EU‑Standard Contractual Clauses, Binding Corporate Rules).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on the Site with a “Last Updated” date and, where appropriate, a notice sent to registered users.
10. Contact Information
M.H Dealer Services
Address: North York, Ontario
Email: [email protected]
Phone: 647-880-9678
If you have questions about this policy or our practices, please reach out using the contact details above.